Frequently asked questions

AssetOrganize is a secure app that helps individuals and families organize the important information their loved ones may need in the future. That means legal documents, financial details, insurance, assets, digital accounts and emergency instructions, and you decide who can access each part.

It is for anyone who wants to plan ahead: individuals organizing their own affairs, couples and families preparing together, and people acting as an executor or trusted contact for someone else.

Supported documents are encrypted on your device before they are uploaded. Your account can be protected with two-factor authentication, and role-based permissions mean you decide who can see each part of your information. We also use security measures to help prevent unauthorized access. See our Privacy Policy for more information.

You control which people you invite and the permissions assigned to them. You assign each person a role, such as co-owner, executor or trusted contact, and that role decides what they can see. AssetOrganize uses role-based access controls to restrict access. Limited authorized access may also occur where needed to operate, secure or support the Service, subject to applicable law and our Privacy Policy.

Family Access lets you bring the people you trust into your account, such as a partner, an executor or a family member. You invite them, you choose their role, and that role decides what they can open. Nothing is shared with anyone until you invite them.

No. An invitation is not a master key. Each person gets the role you give them, and that role decides what they can open. A trusted contact does not see what a co-owner sees. You stay the owner: you set the access, you can change it, and you decide what happens to it later.

No. The Free plan is for organizing your own information; inviting other people needs a paid plan. You can still open the Family Access section and see how invitations and roles work before you decide. When you try to send one, we show you what upgrading costs.

Because it is the part that involves other people. Invitations, roles, permissions and the rules about who can reach what, and when, are what turn one person's records into something a family can use together. Organizing your own information stays free for as long as you want.

No. You can open the Emergency Access section and read what it does on a Free account, but setting it up needs a paid plan. It is shown rather than hidden on purpose, because it is easier to judge whether something is worth paying for when you can see what it actually does.

We explain what the feature is for and what a paid plan costs, and that is all. Nothing is switched on and nothing is charged. Saying no leaves your Free account exactly as it was, and you can go back and look again whenever you like.

No. Free is not a trial. There is no seven-day, fourteen-day or thirty-day countdown, and nothing stops working after a while. You can stay on the Free plan indefinitely, and you are only charged if you choose a paid plan and confirm it yourself.

There is a Free plan with no time limit, a Family plan billed monthly or annually, and a one-time Lifetime option. Prices vary by country and purchase channel. The Pricing section shows the price that applies to your region, including any taxes, and you can confirm the final amount before you buy.

Family Monthly and Family Annual include exactly the same features and permissions. The difference is the billing period and the applicable regional price. The annual option costs less than twelve monthly payments; the exact saving is shown for your region.

Family Monthly renews every month and Family Annual renews every 12 months, and you can cancel either at any time. If you subscribed through the App Store or Google Play, you manage and cancel it in your Apple or Google account settings. Access continues until the end of the period you have already paid for, then the account returns to the Free plan. Your stored information is not deleted. The Lifetime plan is a one-time payment and never renews.

Yes, on Android: AssetOrganize is available on Google Play. The iOS app is on its way to the App Store, and its link will appear on our homepage as soon as it is publicly available.

AssetOrganize is available in six languages: English, Norwegian, German, French, Spanish and Chinese.

Visit the Help & Support page or email our team. We are happy to help with questions about your account, the app or your data.

You can request deletion of your account and associated data at any time. See the Account & Data Deletion page for the steps.